Frequently Ask Questions
PATIENT FAQ
PROVIDER FAQ
WHAT IS THE NEOGEN SERIES SYSTEM?
The neoGEN® device is an Electric cell-Signaling device. Electric cell- Signaling Treatment (EcST) refers to the use of electronic signal energy waves produced by an ultra-high digital frequency generator (UHdfg) and provides a distinct proportional mixture of stimulation (St) signals and multi-facilitation (Mf) signals from both amplitude modulated (AM) and frequency modulated (FM) energy sources. These therapeutic pulsed energy waves are comfortably and non-invasively delivered directly into the body’s desired anatomical region.
Another aspect of the neoGEN System is the vasopneumatic device, the VasoPulse or VPX. This feature is delivered through the vacuum electrodes, which utilize negative pressure based on the venturi system to produce a suction effect and adhere to the patient. Vasopneumatic therapy is a well-established treatment for patient conditions where an improvement in circulation is indicated.
Another aspect of the neoGEN System is the vasopneumatic device, the VasoPulse or VPX. This feature is delivered through the vacuum electrodes, which utilize negative pressure based on the venturi system to produce a suction effect and adhere to the patient. Vasopneumatic therapy is a well-established treatment for patient conditions where an improvement in circulation is indicated.
IS THIS TREATMENT NEW?
The neoGEN® system and its original models were first introduced by RST-SANEXAS more than 20 years ago, and they have continually evolved with advancements in technology to provide the best possible outcomes for patients.
However, the principles behind this type of therapy—known as electromedicine—are far from new. Electromedicine has been used for centuries, dating back to ancient civilizations that explored the natural benefits of electrical currents for healing and wellness. Today, the neoGEN® system builds on these foundational concepts with modern science and cutting-edge technology to deliver safe, effective, and innovative care.
However, the principles behind this type of therapy—known as electromedicine—are far from new. Electromedicine has been used for centuries, dating back to ancient civilizations that explored the natural benefits of electrical currents for healing and wellness. Today, the neoGEN® system builds on these foundational concepts with modern science and cutting-edge technology to deliver safe, effective, and innovative care.
HOW CAN I FIND A CLINIC NEAR ME FOR TREATMENT?
To find a neoGEN provider near you, please refer to the Provider List on the website.
* Any Provider who has given us permission to share their information on this platform can be found there.
You can also email or call RST-SANEXAS directly for assistance or with any questions you may have.
(Hyperlink to Provider page?)
* Any Provider who has given us permission to share their information on this platform can be found there.
You can also email or call RST-SANEXAS directly for assistance or with any questions you may have.
(Hyperlink to Provider page?)
HOW OFTEN DO I NEED TO BE TREATED?
Patient protocols depend on the indication / condition being addressed and are at the discretion of your provider and / or treatment facility.
Typically, patients are treated 2 – 3 times per week for several (2-12) weeks
Typically, patients are treated 2 – 3 times per week for several (2-12) weeks
SHOULD I PUSH MYSELF TO TAKE AS MUCH ENERGY AS I CAN? WILL THAT HELP ME IMPROVE QUICKER?
More is not always better.
In some cases, sensory level dosages are optimum for improvement. It is always suggested to follow the direction of the clinician treating you.
In some cases, sensory level dosages are optimum for improvement. It is always suggested to follow the direction of the clinician treating you.
WHERE CAN I GO TO SEE ACCESSORY OPTIONS FOR THE NEOGEN? HOW DO I KNOW WHAT I NEED?
You can find the available accessories and products on the website or in the training binder received.
To order, you can submit the downloadable Accessory Order Form from the website or call / email RST-SANEXAS directly for assistance with any questions you may have.
(Hyperlink to the respective accessories and products pages?)
(Hyperlink to the accessory order form download?)
(Hyperlink to the contact us page?)
To order, you can submit the downloadable Accessory Order Form from the website or call / email RST-SANEXAS directly for assistance with any questions you may have.
(Hyperlink to the respective accessories and products pages?)
(Hyperlink to the accessory order form download?)
(Hyperlink to the contact us page?)
ARE THERE ANY STUDIES WITH THIS TECHNOLOGY? ANY RESEARCH OR DATA TO SHOW SUCCESS
Yes, there are studies utilizing the neoGEN system and this technology.
To request access to our available data, please complete and submit the Studies Request Form.
(Hyperlink to the studies request form download?)
To request access to our available data, please complete and submit the Studies Request Form.
(Hyperlink to the studies request form download?)
HOW SOON WILL I GET THE SYSTEM?
Once funding is received, the system will typically ship within 24-48 hours.
For a full overview of the ordering and training process, please refer to the ordering timeline.
(Hyperlink to order process timeline section page?)
For a full overview of the ordering and training process, please refer to the ordering timeline.
(Hyperlink to order process timeline section page?)
DO YOU PROVIDE ANY MARKETING SUPPORT?
Yes, we can provide you with numerous marketing tools to help promote your practice. We can also refer you to marketing affiliates that can assist you with your marketing approach.
Please contact RST-SANEXAS directly for more information.
(Hyperlink to order contact us page?)
Please contact RST-SANEXAS directly for more information.
(Hyperlink to order contact us page?)
DO YOU PROVIDE FINANCING?
We do have financing referrals available.
Please contact our sales team directly for more information.
(Hyperlink to order Sales or Product page?)
Please contact our sales team directly for more information.
(Hyperlink to order Sales or Product page?)
WHAT MEDICAL QUALIFICATIONS ARE REQUIRED?
Federal Laws restrict the sale, distribution, or use of this unit to, by or on the lawful order of a physician or other licensed practitioners.
Please check with your state medical board for the scope of practice regulations.
Please check with your state medical board for the scope of practice regulations.
IS THE NEOGEN SYSTEM FDA CLEARED?
Yes, the neoGEN system is a Class 2 medical device cleared by the FDA in three separate classifications: GZJ, IPF, LIH; for the following indications for use:
- For adjunctive treatment of post-traumatic pain syndromes
- Management and symptomatic relief of chronic (long-term) intractable pain
- Adjunctive treatment in the management of post-surgical pain conditions
- Relaxation of muscle spasms
- Neuromuscular reeducation
- Prevention or retardation of disuse atrophy
- Maintaining or increasing range of motion
- Increasing local blood circulation
- Immediate post-surgical stimulation of calf muscles to prevent phlebothrombosis
- For adjunctive treatment of post-traumatic pain syndromes
- Management and symptomatic relief of chronic (long-term) intractable pain
- Adjunctive treatment in the management of post-surgical pain conditions
- Relaxation of muscle spasms
- Neuromuscular reeducation
- Prevention or retardation of disuse atrophy
- Maintaining or increasing range of motion
- Increasing local blood circulation
- Immediate post-surgical stimulation of calf muscles to prevent phlebothrombosis
For more information contact RST-SANEXAS directly.
(Hyperlink to neoGEN page?)
(Hyperlink to order Sales or Contact page?)
(Hyperlink to order Sales or Contact page?)